Installed Base Management & Entitlements
In service, visibility is priceless. Nothing has the potential to frustrate and disappoint your customer more than a service technician or call center agent who knows nothing about the issue or challenge the customer is facing, and the history behind it.
Work Order Management & Advanced Scheduling
Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you dispatch technicians effectively, fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted.
Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and emergency situations with ease. But what happens when there are hundreds of techs to manage, or thousands? As complexity rises, humans need a bit of assistance.
Service Parts & Inventory
Spare part shipments and RMAs are an integral part of your service strategy. You need to track and closely monitor every product, part, or unit that comes in or goes out of your organization.
Reverse Logistics & Depot Repair
Returns represent one of the most logistically challenging processes in your service chain - for you, your suppliers, your distributors, and your customers. For organizations in industries like consumer electronics, high technology or medical device manufacturers with large volumes and complex, global service networks, the challenge is even more daunting.
Reporting & Dashboards
Today’s fast-paced, competitive service environment demands visibility across your entire field service organization. Achieve your goals with powerful information to help you make decisions that keep customers happy and revenues flowing. Get instant status on installed products with warranties expiring, delayed RMAs, critical work orders, and much more.
Container Impact And Tilt Indicators
A Shockwatch impact indicator is a highly-visible device that will activate when an impact level exceeds a predetermined level. Mounted on a packaging container, the device visually alerts everyone involved in the package handling process that additional care is required.
ShockWatch® ShockLog Impact & Environmental Recorders continually monitor and report in real time the shock, vibration and environmental conditions experienced by structures, facilities and equipment during transit, storage and operation. These products record the direction, amplitude, and duration of impact force.
Pulsed RF Microwave Frequency Counter/Analyzer: CNT-90XL
This RF/Microwave frequency counter/analyzer can be used to measure, analyze, and calibrate microwave frequency, power, and pulsed RF time parameters like pulse width and PRI. This system features a graphical display and improved control over measurement.
SmartMOD®: Advanced Modularized Evaporation System For Oil Sands
Aquatech has been providing integrated water treatment solutions to the oil and gas industry for more than 30 years, ensuring our customers’ production and refining processes operate in an efficient and safe manner.