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Case Study: Southern California Edison Use ClickSoftware To Help Deliver A $9 Billion Capital Restructuring Program
Southern California Edison (SCE) grew out of various small companies that began working with power generation and transmission as early as the 1880s. Today it provides reliable electricity supply to more than 13 million people across a vast service area spanning more than 50,000 square miles in Central, Coastal and Southern California.
Given the importance of the scheduling system to the business, SCE went through an extensive six month selection process starting with 13 potential suppliers. Finally a shortlist of two, ClickSoftware and a competitor, were invited to SCE to demonstrate onsite how their respective systems coped with 13 different business scenarios to over 100 SCE employees. Evangeline Torres, Senior Project Manager, Business Process & Technology Integration at SCE stated, "It was a tough selection process, but it had to be, we wanted the best. We graded each solution based on a set of key criteria and ClickSoftware was the clear winner."
Benefits
- 360 degree view of field resource availability
- Improved utilization of internal resources
- Improved consistency of scheduling and dispatch processes
- Improved ability to meet customer satisfaction
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